Support
How can we help?
Answers to common questions below. If yours isn’t here, write to us and we’ll get back to you.
Colors
Color guide
Coloring almond bark and candy melts, step by step, and what to do when a color comes out wrong.
help@getcocomatch.com
Questions about recipes, your account, billing or a workspace.
Common questions
My color came out darker or lighter than predicted.
Dyed coating keeps deepening for about 10 minutes, so judge a test dip once it has set. If it’s still off, use Fix the bowl on that recipe: match your set test dip and
it tells you what to stir in. For lasting accuracy, calibrate your dyes under Dyes.
I didn’t get my sign-in email.
Check spam and promotions folders, and that the address is right. Links expire after 15 minutes and work once; ask for a new one on the sign-in page. Still nothing?
Email us from that address.
How do I cancel my subscription?
In the planner, open Account and choose Cancel subscription. You keep your plan until the end of the period you paid for, and nothing is deleted.
How do I invite my team?
On Business, open Account, create your workspace, and invite people by email. Each invitation uses a seat until it’s accepted, revoked or expires after 7 days.
How do client proofs work?
Plan a batch, then choose Send to client. Your client opens the link, sees each color as it will look in coating, and approves it or asks for changes. You get an
email when they answer, and every proof is listed under Library.
How do I download or delete my data?
Open Account, then Your data. Download gives you one file with everything we store about you. Delete removes your account right away and ends any subscription.